Joya 9TV Privacy Policy — Your Data, Our Responsibility

Joya 9TV (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the Joya 9TV website and related services, how we use it, and how we keep it protected.

By using our platform, you automatically agree to this Privacy Policy. Joya 9TV may update this policy at any time — any changes will be published on this page with a revised date.

This Privacy Policy governs our Terms & Conditionsand both documents should be read together.

Joya 9TV collects only the information necessary to provide you with the best possible service and to ensure the security of the platform. We never collect unnecessary or excessive data.

Information Collected Directly From You

• Identity Information: Full name, date of birth, nationality, and national ID number.
• Contact Information: Email address, mobile number, and postal address.
• Financial information: Payment method details — bKash/Nagad/Rocket number or bank account information (we do not store full card numbers).
• KYC Documents: Photo of your National ID, passport, or driving licence — used solely for identity verification.
• Account Information: Username, password (in encrypted form), and preferred language/currency settings.

Automatically Collected Data

• Device Information: IP address, browser type and version, operating system.
• Usage data: Pages visited and time spent, games played, session duration, and click data.
• Location data: Country-level location only — we do not collect precise GPS coordinates.
• Transaction history: Records of deposits, withdrawals, and gaming activity.

Joya 9TV uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

• Account management: Registration, login verification, password reset, and account updates.
• Financial Transactions: Processing deposits, approving withdrawals, and maintaining transaction history.
• Security Assurance: Detecting and preventing fraud, multiple accounts, and illegal activity.
• Customer Support: Handling complaints, providing chat support, and answering account-related queries.
• Personalized Experience: Analysing gaming patterns to recommend games and promotions relevant to you.
• Legal Compliance: Meeting regulatory requirements and complying with Anti-Money Laundering (AML) obligations.
• Contact: Sending important account notifications, security alerts, and promotional offers (with your consent).

Joya 9TV never sells your personal information to third parties. However, limited data may be shared with trusted partners in specific circumstances.

When Information Is Shared

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket — only the data required to complete transactions.
• Identity Verification Services: Licensed third-party providers for KYC verification — all of whom adhere to our privacy standards.
• Legal Obligation: In response to a court order, government directive, or lawful request from a law enforcement authority.
• For Fraud Prevention: Information on suspicious activity shared with industry-wide anti-fraud networks.
• In the Event of a Business Change: In the event of a company merger or acquisition, the new owner will be bound by the same Privacy Policy.

Cookies and similar tracking technologies are used on the Joya 9TV website to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions, security tokens, and language preferences — the website cannot function without these.
• Functional cookies: To remember your preferred games, settings, and UI preferences.
• Analytics Cookies: Used to identify high-traffic pages and improve performance — anonymized data only.
• Security Cookies: For bot attack detection and prevention of multiple accounts.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the platform.

Joya 9TV uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption — banking-grade security.
• Password Hashing: Your password is never stored in plain text — it is secured using the bcrypt hashing algorithm.
• Two-Factor Authentication (2FA): The option to enable 2FA for an added layer of security on your account.
• Firewall & DDoS Protection: Advanced firewalls are active around the clock to guard against cyber attacks.
• Security Audits: Regular third-party security audits and penetration testing are conducted.
• Data backup: Your data is backed up on secure, encrypted servers — there is no risk of data loss.

Joya 9TV does not retain data longer than necessary. Each category of information has a defined retention period.

• Active account data: Retained for as long as your account remains active.
• Transaction records: A minimum of 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Customer support chat and email records are retained for 2 years.
• Gaming Logs: Retained for 1 year for dispute resolution purposes.
• After account closure: Most data is removed from our processing systems within 72 hours; only data required for legal compliance is retained for the applicable period.

Joya 9TV believes every user should have full control over their own data. You have the following rights.

Joya 9TV strictly does not collect or process personal information from anyone under the age of 18. Our platform is intended for adults only.

• We verify age at registration and do not allow anyone under 18 to create an account.
• If we determine that data from a minor has been collected inadvertently, it will be deleted immediately.
• If a parent or guardian suspects their child has created an account, please contact us immediately at support@joya9tv.ws.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated privacy team.

• Email: support@joya9tv.ws
• Live Chat: Help Center Live chat on the page — average response time 3 minutes.
• Response timeframe: Standard requests: 7 business days; complex matters: up to 30 days.