Joya 9TV Terms & Conditions — Transparency is our foundation

Joya 9TV (hereinafter "the Platform", "we", or "us") is an online gaming and entertainment service based in Bangladesh. These Terms & Conditions ("Terms") govern the use of the Joya 9TV website and all related services.

By registering, logging in, or using any of our services on Joya 9TV, you are considered to have read and agreed to these Terms and Conditions in full. If you do not agree with any of the terms, please refrain from using our services.

Joya 9TV reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We recommend checking this page regularly.

To play games or use any service on Joya 9TV, you must create a valid account. All information provided during registration must be complete, accurate, and up to date.

Registration Terms

• Each person may register only one account. If multiple accounts are found belonging to the same individual, all will be suspended and deposited funds may be forfeited.
• The name, address, and phone number used during registration must match your national ID card.
• Keep your account password strong and never share it with anyone. You are solely responsible for all activity on your account.
• Registering with a fake, fictitious, or another person's identity is strictly prohibited and may be subject to legal penalties.
• Joya 9TV reserves the right to accept or reject any registration application without providing a reason.

Joya 9TV strictly prohibits participation by minors. You must be 18 years of age or older to create an account and use our platform.

• You must provide your correct date of birth during registration.
• Joya 9TV may request a national ID or birth registration certificate at any time for age verification.
• Accounts created using a false date of birth will be immediately suspended and all deposited funds will be forfeited.
• If a minor accesses your device or account, the responsibility lies entirely with you.

We urge parents to monitor their children's online activity and use parental control software where necessary.

All financial transactions on Joya 9TV are fully secure and transparent. However, certain rules must be strictly followed to ensure smooth operations.

Deposit Rules

• Deposits must be made from a payment method registered in your own name.
• Funds from third-party accounts or unknown sources will not be accepted and will be returned.
• Minimum deposit amounts and method-specific limits can be found on the payments page.
• To claim a promotional bonus, the applicable code must be entered at the time of deposit — it cannot be added afterwards.

Withdrawal Rules

• Withdrawal requests will only be accepted from verified accounts.
• Withdrawals are typically processed within 24–72 hours, though delays may occur if verification is still pending.
• Bonus funds must meet the specified wagering requirements before any withdrawal can be made.
• The minimum withdrawal amount is ৳500 BDT. Maximum limits may vary depending on your account tier.
• Withdrawals may be temporarily suspended while suspicious transactions are investigated as part of our anti-money laundering measures.

Joya 9TV offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before claiming.

• All bonuses are subject to wagering requirements before withdrawal, typically 10–30x the bonus amount.
• Multiple bonuses cannot be active at the same time unless the promotion explicitly states otherwise.
• Bonuses are only valid on games specified in the bonus terms. Not all games may be eligible.
• If wagering requirements are not met within the specified timeframe after claiming a bonus, both the bonus and any winnings derived from it will be forfeited.
• Joya 9TV reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Accounts may be subject to investigation if there is suspicion of promotional abuse.

All games on Joya 9TV are powered by certified RNG (Random Number Generator) technology. Each game has its own rules, which can be viewed before play begins.

• If a game is cancelled due to a technical error, the wagered amount will be refunded to your account.
• If your internet connection drops, your session is automatically saved and can be resumed once you reconnect.
• In live games, the dealer's decision is final. Disputes about outcomes will not be accepted unless there is a verified technical error.
• Any disputes regarding game outcomes must be reported to the support team within 48 hours.
• Joya 9TV does not interfere with — and has no ability to interfere with — the outcome of any game.

Your personal data and financial security are our top priority. Joya 9TV operates with internationally recognized security protocols.

• All your personal information is protected with 256-bit SSL encryption.
• Joya 9TV will never ask for your password or payment details via email or phone.
• If unusual activity is detected on your account, we will alert you immediately.
• Your information is never sold to third parties. To learn more, read our Privacy Policy .
• Automated systems are active around the clock to block suspicious login attempts.

The following activities are strictly prohibited. Violations will result in immediate account suspension and legal action where necessary.

• Using the platform for any form of fraud, theft, or money laundering.
• Creating multiple accounts or using someone else's account to abuse the bonus system.
• Using any software, bots, or automation tools to influence game outcomes.
• Attempting to collude with other players to influence game outcomes.
• Attempting to gain unauthorized access to Joya 9TV's systems or network.
• Bypassing the verification process using false, fake, or another person's identity documents.

Joya 9TV believes gaming should be a source of fun — not stress. That's why we have dedicated safeguards in place to protect every player's mental wellbeing and financial safety.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion is available for a set period — from as short as 1 week to permanently.
• After several consecutive hours of play, the system will automatically suggest taking a break.
• If you feel you're losing control of your gaming, visit our Responsible Gaming You'll find help on this page.

Remember — winning is never guaranteed. Only play with money you can afford to lose without affecting your daily life.

You may request to close your account at any time. Similarly, Joya 9TV reserves the right to suspend accounts under the following circumstances.

• If any provision of these Terms is violated.
• If the information provided is found to be false or misleading.
• If evidence of fraudulent or illegal activity is found on an account.
• Upon direction from law enforcement agencies or by court order.
• If the account has been inactive for an extended period (more than 12 months).

After account closure, any remaining balance (if eligible) will be refunded to your registered payment method within 7 business days, unless a forfeiture decision has been made due to a breach of terms and conditions.